General
- These Terms & Conditions govern your use of The Sterling Bombay website and all purchases made through it. By accessing our website, you acknowledge that you have read, understood, and agreed to these terms.
- The Sterling Bombay reserves the right to modify these Terms & Conditions at any time without prior notice. Any updates will be effective immediately upon being published on this page.
Products
- We strive to display our jewellery as accurately as possible. However, slight variations in colour, finish, texture, or appearance may occur due to lighting, photography, screen settings, or the handcrafted nature of certain products.
- All product descriptions, prices, and availability are subject to change without prior notice.
Pricing
- All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- The Sterling Bombay reserves the right to correct pricing errors, modify prices, or discontinue products at any time without prior notice.
Orders
- Once an order is placed, you will receive an order confirmation via email or SMS.
- Order confirmation does not constitute final acceptance. The Sterling Bombay reserves the right to cancel or refuse any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or inaccurate customer information
- If your order is cancelled after payment has been received, a full refund will be processed to your original payment method.
Payments
- We accept secure online payments through authorised payment gateways.
- The Sterling Bombay does not store your complete payment card information. All payment details are processed securely by trusted third-party payment providers.
Shipping & Delivery
- Delivery timelines provided on the website are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
- The Sterling Bombay is not responsible for delays caused by third-party logistics partners once an order has been dispatched.
- Customers are responsible for providing accurate shipping information. We cannot be held liable for delivery issues arising from incorrect or incomplete addresses.
Returns, Refunds & Exchanges
- Returns, refunds, and exchanges are governed by our respective policies available on the website..
- Customers are encouraged to review these policies before placing an order.
Product Care
- Our jewellery should be handled with care to preserve its beauty and longevity.
- Damage caused by improper use, accidents, exposure to chemicals, perfumes, water, or normal wear and tear is not covered under any return, exchange, or refund policy.
Intellectual Property
- All content on this website, including but not limited to logos, product photographs, graphics, designs, videos, text, branding, and website content, is the exclusive property of The Sterling Bombay.
- No material may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission..
User Conduct
By using this website, you agree not to:
- Violate any applicable laws or regulations.
- Interfere with the security or functionality of the website.
- Upload malicious software or harmful content..
- Use the website for fraudulent or unlawful purposes.
Limitation of Liability
- To the fullest extent permitted by law, The Sterling Bombay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
- Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
Privacy
- Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Governing Law
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
The Sterling Bombay
Mumbai, Maharashtra, India
Email: thesterlingbomay@gmail.com
Phone: +91 98670 17169
