Order Processing

  • All orders are processed, dispatched, and delivered within 7–14 business days from the date of purchase. Weekends and public holidays are excluded from the delivery timeline.
  • Orders placed on weekends or public holidays will be processed on the next business day..
  • During new launches, festive seasons, or sale periods, processing times may be slightly longer..

Shipping Across India

  • We offer pan-India shipping through our trusted delivery partners.
  • Standard delivery typically takes 3–7 business days, depending on your location..
  • Remote or non-serviceable areas may require additional delivery time.

Shipping Charges

  • Free shipping on all prepaid orders across India.
  • Shipping charges (if applicable) for Cash on Delivery or special delivery requests will be displayed at checkout.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment in real time.

Delivery

  • Please ensure that the shipping address and contact details provided at checkout are accurate. The Sterling Bombay cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information.
  • If no one is available to receive the package, our courier partner may attempt redelivery as per their policy.

Damaged or Tampered Packages

  • If your package appears damaged or tampered with upon delivery, we recommend refusing the shipment or recording an unboxing video before opening it. Please contact us within 24 hours of delivery with your order number and supporting photographs or videos so we can assist you promptly.

Delays

  • While we work with reliable courier partners, delivery timelines may occasionally be affected due to weather conditions, public holidays, operational disruptions, or circumstances beyond our control. We appreciate your patience and understanding in such cases..

Need Assistance?

  • For any shipping-related queries, please get in touch with our customer support team. We are always happy to assist you and ensure your experience with The Sterling Bombay is seamless.