Eligibility for Refunds
Refunds are only applicable in the following cases:
- You receive an incorrect item..
- Your order is cancelled before it has been dispatched..
To be eligible for a refund, you must notify us within 48 hours of receiving your order. Requests made after this period may not be eligible for review.
Refund Request Process
To initiate a refund request, please contact our customer support team with:
- Your order number
- A brief description of the issue
- Clear photographs or an unboxing video showing the product and packaging
Our team will review your request and respond within 2–3 business days.
Refund Approval
Once your request has been approved:
- Refunds will be processed to your original mode of payment.
- Please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
Non-Refundable Items
Refunds will not be applicable in the following situations:
- Change of mind after purchase.
- Minor variations in colour, finish, or texture due to photography or screen settings.
- Products that show signs of wear, damage, misuse, or alteration after delivery.
- Products returned without their original packaging or accessories.
- Gift cards, promotional items, or products purchased during clearance or final sale (unless received damaged or incorrect).
Cancellations
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to our return or exchange policy, where applicable.
Need Assistance?
If you have any questions regarding your order or refund request, our customer support team will be happy to assist you. The Sterling Bombay is committed to providing a seamless shopping experience and ensuring every customer shops with confidence.
